We take a minimalist approach to data: we collect only what we need to fulfil your order and respond to your questions.
What we collect
We collect the information necessary to process your purchase, deliver the files, and provide support — along with minimal technical logs needed to keep the service secure.
What we do not collect
- We do not store your card or payment details.
- We do not place advertising cookies on your browser.
- We do not track you across third-party sites.
Third-party processors
To deliver the service we rely on a small number of trusted third parties — for payment processing, file hosting, and email delivery. Each is contractually required to protect your data and to use it solely for the purpose of providing their service to us. A current list is available on request.
Cookies
We use essential cookies only, strictly for the checkout flow to work. No analytics cookies. No advertising cookies.
How long we keep data
Order records are retained for as long as required by applicable tax and accounting law. Email correspondence is kept for a reasonable period to support you. Technical logs are short-lived.
Your rights
You can request a copy of the data we hold about you, ask for corrections, or ask us to erase your account-level data (subject to our legal retention obligations). Email us from the address you used to place your order.
If you are in the EU, the UK, or California, you may also have additional rights under local law. We honour those rights globally.
Contact
Our data-protection contact is hello@pinreef.online.